Kandy Brings Human Element to IoT

Barcelona – February 27, 2017 – GENBAND, a leading provider of real-time communications solutions, today announced that it will demonstrate a live version of its Kandy Internet of Things (IoT) enterprise solution with Real-Time Communications capabilities, powered by the AT&T IoT Starter Kit*, at Mobile World Congress in Barcelona, February 27 – March 2.  Kandy is GENBAND’s disruptive cloud communications platform that easily adds messaging, voice, video, presence, and collaboration capabilities directly into mobile and web applications. The Kandy platform has been enhanced to deliver the “human element” to IoT connectivity via contextual Real-Time Communications solutions. The Kandy platform easily “Bolts On” to a service provider’s network to bring together Real-Time Communications with IoT. Messaging and IoT applications, chat bots and developers can also connect to Kandy via its advanced Application Programming Interfaces (APIs) to provide innovative user interactions for multiple industry verticals and consumer apps, using bot automation for routine tasks and seamlessly escalating to human conversations for more complex activities.

“Without the human element in IoT you are left with just “Big Data” and “Things” and that is why the intersection of IoT and human interaction is so critical,” said David Walsh, Chairman and CEO, GENBAND. “Adding context to the data from multiple connected end-points or “Things” gives businesses the ability to respond in real-time in the most relevant manner according to the circumstances and dynamics of the situation being addressed.”

Walsh added, “Enhancing secure vertical market applications with a human element requires the digital cognitive Real-Time Communications capabilities that a solution like Kandy offers to ensure exchanges are promptly delivered, understood, and/or correctly and efficiently acted upon. Our Kandy platform also provides the “conduit” to communicate with and escalate to human interaction via apps such as our Live Support and Concierge Wrappers.”

Kandy has also teamed up with JpU, a leader in transforming mobile networks into IoT networks, for a combined offering that delivers secure IoT and Real-Time Communications capabilities to vertical markets. The combined offering significantly improves IoT network security, reduces costs and enhances device and machine control, while facilitating market-leading Real-Time Communications capabilities between IoT devices and applications.

“We are delighted to join forces with the Kandy team to deliver the latest in IoT security, connectivity and device management technology, along with Real-Time Communications capabilities to the marketplace,” said Jonathan Schwartz, Chief Executive Officer, JpU. “Together we are allowing service providers to tap into a new and rapidly growing market, while cutting costs and introducing new revenue streams.”

Key Takeaways

  • GENBAND has enhanced its award-winning Kandy communications platform to deliver the “human element” of IoT via Real-Time Communications solutions by allowing CSPs to easily bolt on the platform to leverage Kandy’s APIs and Wrappers, preconfigured apps such as Live Support and Concierge.
  • Kandy also allows messaging and IoT applications, chat bots and developers to connect via its APIs to provide cognitive bot and human connectivity for multiple industry verticals and consumer apps.
  • Kandy and JpU have teamed up for a combined offering that delivers secure IoT with Real-Time Communications capabilities to vertical markets.

The combined Kandy-JpU solution will also be on display at Mobile World Congress 2017 in Barcelona, February 27 – March 2. Visit GENBAND’s booth 2I31 in Exhibition Hall 2. 

AT&T IoT Starter Kits come with a full set of capabilities that developers need to jumpstart their IoT projects: hardware, services, IoT connectivity, and integrations. For more information, visit starterkit.att.com.

About Kandy

GENBAND’s Kandy communications Platform-as-a-Service (PaaS) is a real-time software development platform built from GENBAND’s core communications, presence, security and real-time technologies. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes. For more information visit kandy.io.


GENBAND is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company’s global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications.  The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. GENBAND’s award-winning Marketing Advantage Program offers partners free resources, training and campaigns to fuel their success in implementing GENBAND powered services. To learn more visit genband.com.

GENBAND, the GENBAND logo and icon are trademarks of GENBAND.

About JpU

JpU builds an innovative self-service mobile connectivity platform for IoT and Enterprise Mobility that revolutionizes security and network control paradigms by shifting control from the MNO to the enterprise. IoT and Enterprise Customers gain control over their “slice” of the MNO network, allowing a true self-service network management experience, along with new layers of security and billing control. Coupled with a new breed of a mobile network core ready for NB-IoT, JpU enables MNOs to host vast numbers of IoT devices on their network at a very low cost-per-device. For more information visit jpu.io.

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